Contact Us.Please fill out the form below to contact us.
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Message to Our Customers
2020 -2021 were wild and crazy years! Many of you may know we had a multi vendor website and Etsy store simultaneously. We have decided to condense our store down and only sell products by Alissa Beth via our Etsy store. It was a long and hard decision to make, but in these ever changing times, we decided this would be the best option for our brand to continue.
We want to thank you all so much for your loyalty, trust and friendship! We are still here and so happy to help you in any way!
So....What does this mean for Photo Box Design? I am sure you will have tons of questions. Hopefully most of them will be answered here:
We want to thank you all so much for your loyalty, trust and friendship! We are still here and so happy to help you in any way!
So....What does this mean for Photo Box Design? I am sure you will have tons of questions. Hopefully most of them will be answered here:
All purchases will occur through our Etsy Website. And great news, you will always be able to go back to your ETSY site and re-download your purchases right there!
How do I re-download Purchases Starting January 2022?
I Purchased a template between 7/15/2020- 12/30/2021 and I can't find the template.
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Purchases starting Jan 1, 2022 |
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Long story short: YES!
You will not be able to access the website to download directly anymore. But don't worry! We have saved all of our sales information. If you need a download then please contact us directly at support@photoboxdesigns.com. and we will help you. It would be quickest if you have your receipt, but if you don't we will be able to look up your purchase via email address and name. |
If you purchased on our site starting January 2022, then you have actually purchased from our ETSY store. If you need to redownload your purchases you must:
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****We are on Eastern Standard Time. Please allow 24-48 hours during normal business hours, Monday -Friday for us to retrieve your templates.